Damp & Mould In Council Property

Council & Housing Association Tenants. Get Repairs Fixed & Claim Compensation For Disrepair. Talk To One Of Our Housing Disrepair Claims Specialists Today.

Check eligibility:


✓ Are You A Council or Housing Association Tenant?

✓ Is Your Home Suffering From Damp, Mould Or Water Damage?

✓ Been Waiting 6 Weeks Or More For Repairs?


If yes, we can help you get repairs completed in full and also get you compensation for inconvenience . Call us on 0800 610 2223 or Start Your Claim here.


Alternatively, find out more here. 

Start Your Claim

Start your claim below and one of our Housing Disrepair Experts will be in touch to discuss your case.

Working With Clients Near You

Our Housing Disrepair Claims Experts have a wealth of experience, having worked with thousands of clients over the years with an average compensation recovery of £1,300.00. 

No Win, No Fee

We operate under a true No Win, No Fee agreement. Of any compensation awarded from your claim, we take 30% while you receive 70% (plus all works completed in full).

Get Repairs Completed

We guarantee to get repairs completed properly, and in full, within an agreed time frame.

Fast Claims Process

Get compensated quickly for the stress and inconvenience endured due to the disrepair.

FREE Survey

We pay for an Expert to attend your property to carry out a full survey to establish what works are needed.

Examples of Disrepair

Faulty Heating

Leaking Roof

Damp and Mould

Unsafe Flooring

Plumbing Problems

Faulty Windows

Dry Rot

Guttering Issues

Structural Damage

What is Housing Disrepair?

Housing disrepair is a rented property in need of repair(s), in order to be safe and habitable for the tenant, also said to be ‘in a state of disrepair’.


If you are living in a rented property, your landlord has requirements by law to provide a suitable, safe and habitable property which means keeping your home in a state of repair. The main responsibilities for the landlord are;


  • Installations at the property (water, gas, sanitation, heating, and electricity etc.)
  • Structure of the property (drains, gutters, pipes, walls, flooring etc.)


They should address the report by carrying out the necessary repairs needed, within a reasonable time frame. You should not pay for any repairs yourself or be blamed. In some cases, the state of disrepair can be classed as emergency, for example not being able to live at the home or have no access to water/heating.


If you have raised your concerns to your council or housing association landlord and they have failed to carry out said repairs, within 2-3 months, you may be able to start a Housing Disrepair Claim.

What to do next?

Contact our Housing Disrepair Experts

Our in house Housing Disrepair experts are housing law solicitors; providing social housing tenants advice and assistance. In most cases, it is essential to seek legal representation as soon as possible. You should not have to live in these types of housing conditions, especially where some disrepair issues can affect your physical and/or mental health.


We will uphold your legal right to a safe, well maintained home and ensure you are treated with dignity and respect. The team will speak honestly and clearly, for you to understand your available options and how to achieve the best positive outcome.


It's time we hold your landlord accountable and get you what you deserve. We will work on your behalf to guarantee repairs are completed within a set time frame and where applicable, claim compensation for the stress and inconvenience you have suffered with.


If you have any questions, we can arrange either a telephone, video call or in person conversation.


We CAN help.

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Frequently Asked Questions


If your complaint to your landlord has been ignored, you may be entitled to compensation.

See our Frequently Asked Questions below for more information.


  • What is a Housing Disrepair Claim?

    A Housing Disrepair Claim is a claim made against Hyde Housing Association for their failure to keep your property up to legal standards of repair.


    If your property is affected by disrepair and Hyde Housing Association have failed to complete the repairs within a reasonable period despite continuous complaints exceeding 3 months (or 12 weeks), you are able to commence a Housing Disrepair Claim. 


    We assist Hyde Housing Association tenants whose property is affected by any of the following defects:


    • Damp, mould and/or fungal growth

    • Flooding and/or water Leaks

    • Roof issues

    • Structural defects (cracking, movement, sinking flooring, etc.)

    • Dry rot

    • Problems with guttering and/or drains


    For more information, start your claim online or contact us on 0800 610 2223.


  • How do I start a claim? What is the process?

    1. To commence a Housing Disrepair Claim, we initially arrange a telephone conversation between you and one of our friendly legal experts. This is a free, no-obligation conversation where you may discuss the issues you are experiencing. 


    2. We then request you send through any images/videos of the disrepair at your property. You may send these either via email or WhatsApp.


    3. As soon as we have received your images/videos, we then send your no win, no fee agreement through to your email address for electronic signature. 


    4. Once signed and returned, we then draft and send a Letter of Claim detailing the issues at your property through to Hyde Housing Association. They are given a 20-day deadline to respond with a copy of your tenancy file.


    5. During this time, we arrange for a surveyor to attend your property to carry out a full evaluation to establish exactly which works are required.


    6. Once we are in receipt of an inspection report together with a copy of your tenancy file, we may then move towards settlement, which is works to be completed within a set timeframe together with compensation to be paid. 


    See our related blog post: Why are complaints important? 


    For more information, start your claim online or contact us on 0800 610 2223.

  • Do I have to pay?

    No. Our services are completely free to tenants. Our legal fees are paid by Hyde Housing Association upon successful completion of your claim. 


    If your claim is unsuccessful, our fees will simply be wiped, yet we will still work towards getting those works completed at your property. 


    Of any compensation awarded from your claim, you will receive 70% (plus all works completed in full), whilst we take 30% of any compensation. 


    For example, if your claim settles for £1,000.00, you will receive £700.00.


    We would not put our clients in a position where they would have to pay a penny.  


    For more information, start your claim online or contact us on 0800 610 2223.

  • How is my compensation calculated?

    We calculate the compensation owed to you by establishing your first complaint made regarding the disrepair, and then estimating when we expect works to be completed at your property. This period is known as the “liability period”. 


    We then assess how much rent has been paid at your Hyde Housing Association property during this timeframe. A percentage of this is deducted based on how many living spaces in your property are affected by the disrepair. 


    As a brief example, if you have been complaining for 1 year (minus 4-8 weeks) regarding damp affecting 50% of your property, and you pay £400.00 in rent per month, the formula would look like this:


    11 months x £400.00 rent per month – 50% inconvenience = £2,200.00 (amount repayable).


    We also seek to claim additional compensation for “special damages”, which include items, furniture, decorations, and possessions which have become damaged due to the disrepair. If you have suffered loss of earnings due to the disrepair, or if your utility bills have increased due to the disrepair, this can also be claimed for as part of your special damages. 


    For more information, start your claim online or contact us on 0800 610 2223.


  • Am I eligible to start a claim?

    If you have been complaining about disrepair at your Hyde Housing Association property for more than 3 months, and no works have been undertaken (or works have been undertaken but have not been sufficient enough to rectify the disrepair), you may be eligible to start a Housing Disrepair Claim.


    To check eligibility, see our blog post: Am I eligible to start a claim? 


    For more information, start your claim online or contact us on 0800 610 2223.

  • Can I be evicted for starting a claim?

    Hyde Housing Association cannot evict you for commencing a Housing Disrepair Claim. 


    They can, however, counterclaim against you if you have high rent arrears or have breached the terms of your tenancy agreement (such as with nuisance behavior, drug abuse, or making modifications to your property without first receiving consent, etc.). For this reason, we do not accept tenants with high rent arrears or those who have breached the terms of their tenancy agreement.

     

    As part of your tenancy agreement, Hyde Housing Association are required to keep your property up to legal standards of repair. 


    Here at MLA Solicitors, our job is to ensure those works are completed and that you are compensated for the stress and inconvenience. Our purpose is not to worsen the relationship between you and Hyde Housing Association.


    Unfortunately, we do not accept clients whose tenancy is less than 1 year old. 


    For more information, start your claim online or contact us on 0800 610 2223.


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